Introduction

If your eGauge device is not connecting or displaying data correctly, follow these troubleshooting steps to identify and resolve the issue.

Required Hardware

• Laptop with ethernet port or USB adapter
• Any keys or authorization needed to access the hardware location
• Spare network cable (a factory or recently verified cable at least 6ft in length is recommended)
• Digital multi-Meter (DMM)
   

Step 1: Power

The first step in troubleshooting is to confirm the eGauge has power. If so, continue with power-cycling the device. If there is no power, see Step 3: Next Steps

Cycling Power Using the Circuit Breaker

1. Locate the breaker powering the eGauge. 
   If you don't know where it's located, you may need to contact your installer.

2. Once you locate the breaker, trip it so power is off, wait 5 seconds, then turn it back on.

Rebooting Using the LCD menu

EG4xxx model eGauge can be rebooted from the LCD screen.

1. Locate your eGauge meter and press the toggle switch to enter the Main Menu. 
   Press the toggle switch to enter the main menu or to make a selection. Move it to the side to move the cursor.
2. Navigate to Tools → Reboot by moving the toggle switch to the side to move the cursor and pressing to select.
3. Confirm the reboot by selecting Yes
4. Wait for the eGauge to reboot then continue to Test LAN Access
    

Step 2: Check Local Network Access

Test Internet Access

1. Disable WiFi on your laptop
   For instructions see the "Turn airplane mode on or off" section on the Windows 11 Essential Network Settings page.
2. Unplug the network cable providing internet to the eGauge
3. Plug the network cable into your laptop's ethernet port or USB adapter
4. Attempt to access the internet on your laptop
   Such as visiting fast.com to check internet speed or visiting a website you have not visited recently to ensure the page hasn't been cached.
5. If you do not have internet access or continue having network issues, continue to Step 3: Next Steps.
    

Step 3: Next Steps

Power Issues

1. If you have a DMM, use it to validate power
   •  If you are not comfortable with this step, please engage your installer.

Network Issues

• If you have a PV Monitoring only site and are unable to connect to the internet, contact your internet service provider (ISP) for further assistance.
• If you have an ETB Controller site and are having issues connecting to the internet, contact ETB at ops@energytoolbase.com for further instructions.

FAQ

If you have issues with this process and need additional support, please contact ETB at ops@energytoolbase.com.