What should I do if I am repeatedly getting an error message, or if the platform does not seem to be working for me?
If you’re repeatedly getting an error message or ETB is stalling or freezing, please follow these steps below:
- Ensure that you’re running on the Chrome browser, and you only have one ETB browser instance running.
- Clear your browser cache. The shortcut, while in a Chrome browser (and it is the activate page), is to press 'Ctrl + Shift + Delete' simultaneously. You only need to select “Cached images and files” and make sure to clear from “the beginning of time.”
- Lastly, completely exit and then re-open your browser, and try to recreate your error.
If you’ve followed all three steps and are still getting the same error, then the vast majority of the time, your issue is specific to a certain Lead, Facility, or Proposal because something got corrupted. Please reach out to your account manager, and we will get you straightened out ASAP.